Frequently Asked Questions
Everything you need to know about your British IPTV subscription. Can't find your answer? Our team is on WhatsApp 24/7.
Getting Started
What is British IPTV and how does it work?
British IPTV is a premium internet TV service that streams 20,000+ live channels, movies and series over your internet connection. After subscribing, we send your login details and you install our app (or enter the details) on your device - no satellite dish or aerial required.
How quickly is my subscription activated?
Activation is almost instant. In most cases you'll receive your login details within 5-10 minutes of completing your order. We also offer free setup help over WhatsApp.
Which devices can I watch on?
British IPTV works on Amazon Firestick, Android phones and TV boxes, iPhone & iPad, Smart TVs (Samsung, LG), Android TV, Apple TV, Windows & Mac, and MAG/Enigma2 boxes. One subscription covers all of them.
How do I install it on my device?
We have a full step-by-step installation guide for every device, plus free setup assistance. Just visit our Installation Guide page or message us and we'll walk you through it.
Subscription & Billing
How much does a subscription cost?
Our plans start from £20 for 1 month, with bigger savings on 3, 6 and 12-month plans. Every plan includes all features - 20,000+ channels, 4K streaming, VOD and 24/7 support. See our Pricing page for full details.
How do I pay?
Simply choose your plan, fill in your details at checkout and complete your order. Our team will confirm your order and activate your subscription within minutes.
Do you offer a refund?
Yes. If the service isn't working for you and we're unable to resolve it, you're covered by our refund policy. Contact our 24/7 support team and we'll make it right.
Is there a contract or can I cancel anytime?
There are no contracts. You choose the plan length that suits you (1, 3, 6 or 12 months) and you're free to renew or cancel at any time.
Channels & Quality
How many channels and what content is included?
You get 20,000+ live channels covering the full UK lineup, sports, news, kids, music and international channels, plus a huge on-demand library of movies and series that's updated every week.
Do you offer sports and live events?
Yes. We carry comprehensive live sports coverage including football, plus pay-per-view and major live events - all in Full HD and 4K where available.
What quality can I expect?
We stream in Full HD, FHD and 4K with anti-freeze technology to keep your picture smooth and buffer-free, even during peak evening hours.
What internet speed do I need?
We recommend a stable connection of at least 15 Mbps for Full HD and 25 Mbps for 4K streaming for the best experience.
Support
How do I get support if I have a problem?
Our UK support team is available 24/7 on WhatsApp, Telegram and email (support@britishiptv.net). We help with installation, billing and any questions - usually within minutes.
My stream is buffering - what should I do?
First, check your internet connection and restart your device and router. If buffering continues, message us on WhatsApp and our team will optimise your connection and get you back up and running.
Can I watch on more than one device at a time?
Each subscription includes one connection by default. If you'd like to watch on multiple devices simultaneously, just message us and we'll add extra connections for you.
Still have questions?
Our friendly support team is available around the clock to help you out.